Ollo Digital privacy policy

1. Introduction

At GET TECH INNOVATION SL (hereinafter, "the Company"), we are committed to protecting the privacy of our users and clients. This privacy policy describes how we collect, use, store and protect the personal data you provide to us through our website www.ollodigital.es (hereinafter, "the website"), as well as the rights you have over your personal data.

2. Data controller

• Company name: GET TECH INNOVATION SL
• CIF: B16466518
• Registered office: Calle Rafael Alberti 8, CNG, 15008 A Coruña, España
• Email: hola@ollodigital.es

3. Personal data we collect

Through our website we collect the following personal data, which you provide voluntarily:

• Contact form: name and surname, phone, email and the content of your enquiry.
• Help chat: the questions you write in the help assistant. We ask you not to include personal data.
• Cookies and similar technologies: browsing and website usage data, as detailed in our cookie policy.

This data is necessary to deal with your requests and to offer you an appropriate experience.

4. Purpose of the processing

The personal data we collect is used for the following purposes:

• To manage the enquiries and requests we receive through the contact form.
• To answer your questions about the platform by means of the help assistant with artificial intelligence.
• To communicate with you in order to provide you with information about our products and services in response to your requests.
• To send you commercial communications, provided that you have given us your express consent.
• To improve the website by analysing how it is used, if you accept analytics cookies.
• To comply with our legal and contractual obligations.

5. Legal basis for processing your data

The legal basis for processing your data is:

• Consent: the consent you give when you send the contact form, when you write in the help assistant or when you accept analytics cookies.
• Performance of a contract: if the processing of data is necessary to perform a contract to which you are a party.
• Compliance with a legal obligation: when the processing is necessary to comply with legal obligations to which we are subject.

If you do not provide the data requested, we will not be able to deal with your enquiry or provide you with the services you request.

6. Data retention

The personal data you provide to us is retained:

• For the time necessary to fulfil the purpose for which it was collected and to determine any liabilities arising from that processing.
• If you have given your consent to receive commercial communications, until you withdraw it.
• Browsing data, as set out in our cookie policy.

7. Disclosure of data to third parties

GET TECH INNOVATION SL does not transfer your personal data to third parties, except where required by law or if you give us your express consent. In addition, the following providers process data on behalf of GET Tech Innovation SL:

• Resend (sending the contact form emails).
• Supabase (infrastructure on which the form and assistant functions run).
• Lovable and Google (artificial intelligence service that generates the help assistant's answers).
• Cloudflare (anti-spam verification of the contact form by means of Cloudflare Turnstile).
• Google Ireland Limited (Google Analytics, only if you accept analytics cookies).

8. International data transfers

Some of these providers may process data outside the European Economic Area, in particular in the United States. In those cases, the transfers are carried out with the safeguards provided for in the GDPR, such as the EU-US Data Privacy Framework or the European Commission's standard contractual clauses.

9. User rights

As the data subject, you have the following rights:

• Right of access: you may request information about the personal data we process about you.
• Right to rectification: you may request the correction of inaccurate or incomplete data.
• Right to erasure: you may request that we delete your data when, among other reasons, it is no longer necessary for the purposes for which it was collected.
• Right to restriction of processing: you may request that we restrict the processing of your data, in which case we will only keep it for the exercise or defence of claims.
• Right to data portability: you may request that we provide you with the data you have given us in a structured, commonly used and machine-readable format, and transmit it to another controller.
• Right to object: you may object to the processing of your personal data in certain circumstances and on grounds relating to your particular situation.

To exercise these rights, you may send us a written request to our postal address or by email to hola@ollodigital.es. If we have reasonable doubts about your identity, we may ask you for additional information to confirm it.

You also have the right to lodge a complaint with the Spanish Data Protection Agency (AEPD) if you consider that the processing of your data infringes the applicable regulations.

10. Data security

At GET TECH INNOVATION SL we adopt the appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure or destruction. However, although we do everything reasonably possible to protect your information, we cannot guarantee the absolute security of data transmitted over the internet.

11. Changes to the privacy policy

GET TECH INNOVATION SL reserves the right to amend this privacy policy in order to adapt it to legislative or case-law developments. Any change will be published on this website, so we recommend that you review this page periodically.

12. Applicable law and jurisdiction

The relationship between GET TECH INNOVATION SL and the user is governed by the Spanish legislation in force, and any dispute will be submitted to the courts and tribunals of A Coruña, unless the applicable legislation provides otherwise.