TERMS OF SERVICE — Ollo Digital

1. Identification of the provider

These Terms of Service govern the contracting and use of the Ollo Digital platform, a commercial brand of the service provided by:

• Owner: GET Tech Innovation, S.L.
• CIF: B16466518
• Address: C/ Rafael Alberti 8, CNG, 15008 A Coruña, España
• Email: hola@ollodigital.es

Contracting the service implies the full acceptance of these terms, together with the Legal Notice, the Privacy Policy and the Cookie Policy.

2. Purpose

Ollo Digital is a SaaS platform for digital video inspection, accessible at app.ollodigital.es, which allows loss adjusters and insurers to carry out remote claim inspections by means of HD video call, with digital evidence capture and GPS geolocation.

3. Registration and user account

Access requires the registration of an organisation and the creation of a user account with an email and a password. The client is responsible for the truthfulness of the data provided, for the safekeeping of their credentials, for the activity carried out from their account and for the users they invite to their organisation, as well as for the permissions and roles they assign to them.

4. Plans and prices

The service is invoiced per video inspection session carried out:

• 1 to 49 sessions/month: €1.20 per session.
• 50 to 99 sessions/month: 15% discount.
• 100 to 199 sessions/month: 20% discount.
• 200 sessions/month or more: 25% discount.

All prices are shown excluding VAT. The VAT applicable under the regulations in force and the client's tax details is added at the time of payment.

5. Contracting and payment

Contracting is carried out by card payment through a secure payment gateway. GET Tech Innovation, S.L. does not store card details. Payment is taken in accordance with the session consumption recorded in each billing period. The invoice is issued by GET Tech Innovation, S.L. and is sent by email.

6. Term and cancellation

The subscription has no minimum term. The client may cancel it at any time from their client area. The cancellation takes effect at the end of the period already invoiced. No refunds are made for sessions already used or periods already started, except where there is a legal obligation to do so.

7. Price changes

Price changes will be communicated with reasonable notice and will apply from the following billing period, and the client may cancel before they take effect.

8. Acceptable use

It is prohibited to use the platform for any unlawful purpose, to impersonate persons or organisations, to infringe third-party rights or to attempt to access without authorisation the infrastructure, accounts or data of other organisations. The client is solely responsible for the lawfulness of the video calls and evidence they capture, and for having the legal basis necessary for that processing.

9. Data protection

The processing of personal data is detailed in the Privacy Policy. Each client organisation is the data controller of the personal data of the sessions it manages through the platform; GET Tech Innovation, S.L. acts as data processor, in accordance with the client's instructions and in order to provide the service.

10. Availability and support

GET Tech Innovation, S.L. will use reasonable efforts to keep the service available and up to date, and may carry out maintenance tasks that involve occasional interruptions. Standard plans do not include an SLA with guaranteed availability or penalties. Support is provided by email at hola@ollodigital.es.

11. Intellectual property

The platform, its software, design, trade marks and documentation are owned by GET Tech Innovation, S.L. Contracting grants the client a limited, non-exclusive and non-transferable right of use for the duration of the subscription. The client retains ownership of their data and of the evidence/reports they generate.

12. Limitation of liability

To the maximum extent permitted by the applicable legislation, the total liability of GET Tech Innovation, S.L. arising from the service is limited to the amount actually paid by the client in the twelve (12) months prior to the event giving rise to the claim. No liability will be accepted for indirect damages, loss of data attributable to the client, loss of profit or loss of business opportunities.

13. Modifications of the terms

These terms may be updated to reflect changes in the service or in the applicable regulations. Relevant changes will be notified by email or by notice on the platform with reasonable notice.

14. Applicable law and jurisdiction

These terms are governed by Spanish legislation. For the resolution of any dispute, the parties submit to the courts and tribunals of A Coruña, unless a mandatory rule establishes another jurisdiction.

Last updated: August 2026